Privacy Policy

Last updated: 2025-12-19

1. Overview

This Privacy Policy explains how BookJerseyShore LLC ("Company", "we", "us", or "our") collects, uses, and shares information when you use the Book Jersey Shore platform.

2. Information We Collect

  • Account data (name, email, phone, password hash).
  • Identity verification data (government ID, selfie, or verification metadata).
  • Listing and booking details (property data, contract terms, messages).
  • Payment metadata from processors (last four digits, payout status).
  • Device and usage data (IP address, browser type, logs, analytics).
  • Communications (support requests, SMS opt-ins, dispute records).

3. How We Use Information

  • Operate the Platform and manage accounts, listings, and bookings.
  • Verify identities, reduce fraud, and support trust & safety.
  • Provide customer support and dispute resolution.
  • Send service messages, including SMS when opted in.
  • Improve the Platform through analytics and product research.

4. How We Share Information

  • Between hosts and guests to fulfill bookings and contracts.
  • With service providers (Stripe, Twilio, AWS, analytics vendors).
  • For legal compliance, safety investigations, or dispute resolution.
  • In aggregated or anonymized form for analytics and insights.

5. Payments

Payment processing is handled by third-party providers such as Stripe. We do not store full payment credentials. Providers may collect tax or verification information to comply with their obligations.

6. Data Retention

We keep personal information as long as necessary to provide services, comply with legal obligations, and resolve disputes. Contract data may be retained for legal recordkeeping. We may retain anonymized or aggregated data indefinitely.

7. Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Platform is used. See our Cookie Policy for details.

8. Your Choices

  • Access, correct, or delete your account information.
  • Opt out of marketing messages and certain communications.
  • Manage cookie settings in your browser.

9. Security

We use administrative, technical, and physical safeguards to protect data. No system is 100% secure, so we cannot guarantee absolute security.

10. International Users

The Platform is operated in the United States. If you access the Platform from outside the U.S., you consent to transferring your information to the U.S.

11. Contact

Questions about privacy can be sent to support@bookjerseyshore.com.